Extract from the General Conditions of Sale
Article 7– Guarantees Without prejudice to his aforementioned right of withdrawal, the Buyer benefits from the legal guarantee on the Products against hidden defects as provided for in article 1641 of the Civil Code.
Warranty action for hidden defects must be brought by the Buyer as soon as possible, a maximum of two (2) years from their discovery. Furthermore, the Buyer also benefits from the legal guarantee of conformity on the Products, for a period of two (2) years from the delivery of the good (articles L211-4 and L211-12 of the Consumer Code ).
Complaints for hidden defects or non-compliance must be made by email to the address firstname.lastname@example.org, specifying the number of the Order concerned, the designation of the Product concerned as well as a description of the problem. A confirmation acknowledging receipt of the complaint, and indicating the procedure to follow will be sent by email to the Buyer.
No Product return must be made without the prior agreement of the Seller.
Return postal costs are the responsibility of the Buyer.